I can't tell you everything.. if you want to know why I love Design Thinking so much- read this FREE BOOK. Chapter list below:
Chapter 1: What’s Design Thinking
Why Do We Need Design Thinking?
What Makes Design Thinking Unique?
DT Action Plan and 5 Mindsets
7 Personality Types
Chapter 2: Design Action Plan
5 Characteristics of Action Plan
Empathise Phase
- User Interview Template
- Persona Template
- Empathy Map Template
Define Phase
- Design Brief Template
- Stakeholder Map Template
- Customer Journey Template
- Context Map Template
- Opportunity Map Template
Ideate Phase
- Prioritisation Map Template
- Affinity Map Template
- Idea Evaluation Template
Prototype Phase
- Physical Prototypes Example
- Wireframes Example
- Storyboard Template
Test Phase
- User Test Template
- Prototype Evaluation Template
Chapter 3: 5 Thinking Mindsets
Summary of 5 Mindsets
Anatomy of a Design Thinker
Mindset 1: Think Users First
Mindset 2: Ask the Right Questions
Mindset 3; Believe You can Draw
Mindset 4: Commit to Ideate
Mindset 5: Prototype to Test
Chapter 4; Think Users First
What are Your Users Inherent Needs?
Structure of Empathise
- Prepare
- Engage
- Analyse
What is Empathy Map?
What is Job-to-be-done (JTBD)?
What is Persona?
Power of Storytelling
Chapter 5: Ask The Right Questions
Why Ask the Right Questions?
5 Question Types
Who Should You Ask Questions?
Dealing with Boss and Stakeholders
- Design Brief
- Stakeholder Map
- Customer Journey
- Context Map
- Opportunity Map
Chapter 6: Believe You Can Draw
What is the Value of Drawing?
Why Should We Communicate by Drawing?
How to Start Drawing?
- Visual Library
- Communicate Journey
- Frame Problems
- Deliver Ideas
How to Start Facilitation by Drawing?
Chapter 7: Commit To Ideate
Why do You Need to Ideate?
What are the Rules of Ideation?
How to build a Creative Culture?
How to Facilitate an Ideation Session?
Divergent- Common Ideation Techniques
- Brainstorming (Brain Dump)
- Brainwriting
- Creative Matrix
- SCAMPER
- What if?
Convergent- 3 Simple Ways to Converge
- Affinity Map
- Prioritisation Map
- Idea Evaluation
Chapter 8: Prototype To Test
What You could Use as a Prototype?
Why do We need a Prototype?
Why do We Test?
Overall Test Process
- Prepare (the Test)
- Conduct (the Test)
- Analyse (the Result)
What to Do After Testing?